• What are the denomination of “Dawli” Cards?

YR 500, 1000, 2000 and 4000

 

• Using “Dawli” cards is time consuming, I need to Dial many numbers to make one international call, how to reduce it?

With this service the user can skip the stage of inputting the bin number and enter directly the dialed tel. number, and also you can save the tel numbers you are calling abroad by using "abbreviated code management function " where you can save up to 99 tel. number, then all what you have to do is to enter the abbreviated code only. in this way you have only to dial 196, then you will hear your balance then press your code e.g 23 to call your friend in UAE.

• Is the tariff plan for “Dawli” Cards similar to IDD?

There is a mark up of 5% in addition to the IDD tariff.

 

• In case I scratched the PIN number what shall I do?

You should contact the nearest TeleYemen sales office or call 153 for assistance.

 

• "IDD thru Dawli Cards " what is it?

This service is available for Fixed Tel Line, the customer can activated his account and charge it using Dawli cards with any amount and then he can use his fixed tel.line to make international calls using his balance. it has the following features:

1- the customer can control his Balance.

2- No bills or subscription.

4- Can protect his account using password.

 

• I need to protect my IDD account from children abuse, how can I do it?

Using feature of "IDD thru Dawli Cards" you can protect your telephone using password for international calls by the following:

1- from the main menue - select 15.

2- add the password (Max 5 numbers) .

3- Confirm password .

 4- you can change your password by selecting 15 again.

 

• How to recharge my account using “Dawli” card?

Once you have opened an account in your Fixed Tel line, your account is charged with the first card value you have used. To add extra money to your account, just buy Dawli card YR500 , YR1000 , YR2000 or YR4000 and from the main menu select "16" then follow the voice prompt.

 

• How to use “Dawli” card to have International Line in my Telephone?

After entering the card PIN Number, follow the prompt and make your selection as follow: Press "11" to enter subscription service menu , press "13" to enter abbreviated code management function , press "14" to query your abbreviated code list , press "15" to change your password, press "16" to recharge your card; Press "17" to query your balance, Press "18" to query the expiry date.

• How can I make an international call?

International calls can be made in a number of different ways. Calls can be directly dialed from telephones which are registered with TeleYemen, or can be made from Mobile operators or telecom center, or they can be made by using TeleYemen International Dawli Cards.

 

• How to subscribe for IDD?

You should visit:
- Any of TeleYemen branchesPTC offices.

 

• What are the requirements for subscription in IDD service?

For normal subscribers:
- PTC telephone agreement.
- ID card or trade license for Yemeni nationals or Passport for foreigners.
- Registration fee of YR 500.

Special requirements:
- Tenants are required to provide landlord’s consent.
- A letter of intent for companies.
- Telecom Centers have to pay a deposit of YR 10,000 for each line.

• How do I check my bill amount?

Your monthly bill will be sent to your P.O. Box on monthly basis, or you can call 153 to check your account whenever you want.

 

• How can I pay my bills?

TeleYemen offers you a variety of ways to pay your bills:
- Via TeleYemen branches or PTC post offices.

 

• What is the service suspension pulicy?

If you didn’t pay two bills or you exceed your credit limit, your line would be disconnected.

 

• What is my Credit limit?

It is YR 5000 by default but you can simply raise it by pay any amount.

 

• I can’t call a certain country although that I am sure of the International number?

Please call 152 the international operators to help you.

 

• I want to suspend my International telephone line what should I do?

You have to go to the nearest TeleYemen branch: clear your account and submit a written letter with a copy of your ID.Or clear your account and send a letter to TeleYemen Call Center.

• What is VSat ?

Very Small Aperture Terminal, an earthbound station used in satellite communications of data, voice and video signals, excluding broadcast television.

 

• Why do I need it ?

Normally, when there is difficulty to obtain standard data, voice & video service.

 

• Are the tariffs of the services the same as standard, e.g IDD calls cost ?

The customer does not have to pay separate bill for each service he uses the VSAT for, but a FIXED amount of money – depends on VSat speed required - on monthly basis regardless of the usage.

 

• Is the monthly bill the only financial commitment ?

No, there is an annual license charge paid to MoT&IT based on the VSat speed.

 

• How can I apply for the service ?

Visit TeleYemen Business Account Department in Zubairi Branch.

 

• How can I terminate the service ?

By a written letter addressed to TeleYemen at least one month before the agreement anniversary date .

 

• How do I check my bill?

Your monthly bill will be sent to your P.O. Box on monthly basis, or you can call 153 to check your account whenever you want.

 

• How can I pay my bill?

TeleYemen offers you a variety of ways to pay your bills :
- Via TeleYemen branches or PTC post offices.

• What’s IDLA service?

IDLA stands for Internet Dedicated Line Access. It is dedicated for internet only.

 

• How can I obtain the service?

-Obtain landline agreement from PTC .
- Fill out required application form .
- Apply to corporate department.
- Sign service agreement.

 

• What other requirements ?

You have to get a dead line from the PTC.

 

• What are the terms and conditions of payment?

Customer should pay every three months in advance for the service.

• How can I subscribe to the service?

To subscribe to the service you have to do the following:
- Apply to corporate department.
- Sign the service agreement.

 

• Is IPLC data or voice solution?

It is both data and voice solution.

 

• What speeds do you provide?

We provide speeds from 128kbps to 2MB.

 

• Do you have a backup for the service?

In case the service went down, TeleYemen provides a temporary solution to the customer until the service is back to normal.

 

• What should I do to get the service?

You have to get a dead line from the PTC.

• What does TeleYemen provide for customers whose location in remote areas where there is no telecommunication infrastructure?

TeleYemen provides a range of Satellite communications: Inmarsat Services(BT , M4, MiniM), BGAN or VSat.

• How can I subscribe to the BGAN service?

- Fill an application form
- Sign the service agreement.

• What are the requirements for the service?

For first time customer, deposit or a letter of guarantees is required, as the case may be.

• How to make sure that ADSL is available in my area? 

You can call or visit the nearest TeleYemen office , then just give the salesman your local tel fixed number and he will immediately will confirm the availability for you

• If my line was disconnected, what shall I do?

You can call TY Salesmen, to check if you have outstanding balance or if you reach maximum download size, if so you have to renew your account.

 

• Can I change my ADSL plan to higher speed?

Yes, but it is recommended to do it at the beginning of the month.

 

• I forgot my password, who should I contact?

You can contact TY Salesman to change your password, but you need to confirm first that you are the owner of the line by sending your ID by fax.

• What is the reasons behind low speed of Dialup or frequent line disconnection?

There are many Reasons
1. The telephone cable wiring, if the tel line is very long and go around the whole house then the quality of the line will be very bad, you need to make the line go direct from street to your PC or Laptop.
2. MODEM, if you have bad quality (cheap) modem, then don't expect high speed
3. PC or Lap top, if it is old or slow, then the speed will be the same as well.

 

• Do TeleYemen sell Dialup Modems?

No, but we can recommend the best type of Dialup Modems.

 

• What is the meaning of POP mail?

The POP mail is an e-mail from which you can send and receive e-mails using e-mail programs such as Outlook express and MS Outlook – not like free e-mails on the web.

 

• Is it possible to send big  size e-mails or emails attachments?

Yes, you send up to 20MB attachment in one e-mail – but make sure first that the speed is good .

 

• I forgot my password, who should I contact?

Check that all cables are plugged in correctly, e.g. modem, etc.
• If you have an external modem, switch it off and turn it on again.
• Before starting any of the Internet applications (Internet Explorer, Fire fox  etc.) make sure that you are connected to Y.net.
• Search  for any error messages/questions in HELP. Most applications have on-line help. Try finding the answer in the manual.
• Last but not least, make sure that your Internet bill is paid! When you call the 153 for assistance, there are a few common questions that the Help Desk personnel will ask you. It is important to have the following information ready:
• Your email address and Internet Account No. or Service No. you can get them from your Order form or Y.net bills.
• What kind of computer do you have?
• The Operating System you are using (For example, Vista, XP, Win NT, or Macintosh)
• It is ESSENTIAL that you are at the computer when you call. Many times there are things that the customer service staff can talk you through to resolve the problem or to get a better idea of what the problem is.
• The error message , its important to Write down the  exact error message to be able to diagnose your problem.
• If the Customer service personnel are unable to answer your question or solve your problem over the telephone, we will suggest you bring your PC to TeleYemen office.