• What are the denomination of “Dawli” Cards?

YR 500, 1000, 2000, 4000,800

• Using “Dawli” cards is time consuming, I need to Dial many numbers to make one international call, how to reduce it?

With this service the user can skip the stage of inputting the bin number and enter directly the dialed tel. number, and also you can save the tel numbers you are calling abroad by using "abbreviated code management function " where you can save up to 99 tel. number, then all what you have to do is to enter the abbreviated code only. in this way you have only to dial 196, then you will hear your balance then press your code e.g 23 to call your friend in UAE.

• Is the tariff plan for “Dawli” Cards similar to IDD?

There is a mark up of 5% in addition to the IDD tariff.
The peak and off peak time are the same.

• In case I scratched the PIN number what shall I do?

You should contact the nearest TeleYemen sales office or call 153 for assistance.

• "IDD thru Dawli Cards " what is it?

This service is available for Fixed Tel Line, the customer can activated his account and charge it using Dawli cards with any amount and then he can use his fixed tel.line to make international calls using his balance. it has the following features:

1- the customer can control his Balance.

2- No bills.

3- No subscription.

4- Can protect his account using password.

• I need to protect my IDD account from children abuse, how can I do it?

Using feature of "IDD thru Dawli Cards" you can protect your telephone using password for international calls by the following: 1- from the main menue - select 1-5 2- add the password (Max 5 numbers) 3- Confirm password 4- you can change your password by selecting 1-5 again

• How to recharge my account using “Dawli” card?

Once you have opened an account in your Fixed Tel line, your account is charged with the first card value you have used. to add extra money to your account, just buy Dawli card YR500 or, YR1000 or YR2000 or YR4000 and from the main menu select 1-6 then follow the voice prompt.

• How to use “Dawli” card to have International Line in my Telephone?

After entering the card PIN Number, follow the prompt and make your selection as follow: Press "11" to enter subscription service menu , press "13" to enter abbreviated code management function , press "14" to query your abbreviated code list , press "15" to change your password, press "16" to recharge your card; Press "17" to query your balance, Press "18" to query the expiry date.

• How can I make an international call?

International calls can be made in a number of different ways. Calls can be directly dialed from telephones which are registered with Teleyemen, or can be made from Mobile operators or telecom center, or they can be made by using Teleyemen International Dawli Cards.

• How to subscribe for IDD?

You should visit:
- Any of our Teleyemen branches.
- PTC offices.

• What are the requirements for subscription in IDD service?

For normal subscribers:
- PTC telephone agreement.
- ID card or trade license for Yemeni nationals. Passport for foreigners.
- Registration fee of YR 500.

Special requirements:
- Tenants are required to provide landlord’s consent.
- A letter of intent for companies.
- An initial deposit might be required for credit limit above YR 5000.
- Telecom Centers have to pay a deposit of YR 10,000 for each line.

• What are the call charges for IDD?

Each country has its own charge for IDD calls. And it varies from peak hours ( 9:00 – 23:00 ) to off peak hours ( 23:00 – 09:00 ).

• How do I check my bill amount?

Your monthly bill will be sent to your P.O. Box on monthly basis, or you can call 153 to check your account whenever you want.

• How can I pay my bills?

Teleyemen offers you a variety of ways to pay your bills:
- Via Teleyemen branches.
- Via PTC Post offices.
- Via CAC bank branches.
- Via E-Riyal.

• What is the service suspension pulicy?

If you didn’t pay two bills or you exceed your credit limit, your line would be disconnected.

• What is my Credit limit?

It is YR 5000 by default but you can simply raise it by pay a

• I can’t call a certain country although that I am sure of the International number?

Please call 152 the international operators to help you.

• I want to suspend my International telephone line what should I do?

You have to go to the nearest Teleyemen branch: clear your account and submit a written letter with a copy of your ID.Or clear your account and send a letter to Teleyemen Call Center.

• Do I need to subscribe to Teleyemen telegraph service?

No you don’t need to subscribe to this service

• How do I use Teleyemen telegraph service?

You have to visit the nearest Teleyemen branch .

• Do I need to bring any documents ?

No you don’t need to bring any documents. All you have to bring is the address of the receiver and the telegraph sending fee.

• How much is the service fee ?

It depends on the country you send to and the total number of letters in your telegraph.

• Can I receive telegraphs from outside and should I pay for receiving telegraphs?

Yes you can and it is totally free from your side.

• What is VSat ?

Very Small Aperture Terminal, an earthbound station used in satellite communications of data, voice and video signals, excluding broadcast television.

• Why do I need it ?

Normally, when there is difficulty to obtain standard data, voice & video service.

• Are the tariffs of the services the same as standard, e.g IDD calls cost ?

The customer does not have to pay separate bill for each service he uses the VSAT for, but a FIXED amount of money – depends on VSat speed required - on monthly basis regardless of the usage.

• Is the monthly bill the only financial commitment ?

No, there is an annual license charge paid to MoT&IT based on the VSat speed.

• How can I apply for the service ?

Visit TeleYemen Business Account Department in Zubairi Branch.

• How can I terminate the service ?

By a written letter addressed to TeleYemen at least one month before the agreement anniversary date .

• How do I check my bill?

Your monthly bill will be sent to your P.O. Box on monthly basis, or you can call 153 to check your account whenever you want.

• How can I pay my bill?

TeleYemen offers you a variety of ways to pay your bills :
- Via TeleYemen branches.
- Via PTC Post offices.
- Via CAC bank branches.
- Via E-Riyal.

• What’s IDLA service?

IDLA stands for Internet Dedicated Line Access. It is dedicated for internet only.

• What are the IDLA speeds and tariffs?

The tariffs of IDLA as follows:

Speed	No commitment	2 years commitment
	Monthly Fees		Monthly Fees
	Business	ISP	Business	ISP
64 KB	735	1,050	441	840
128 KB	1,050	1,500	630	1,200
256 KB	1,540	2,200	924	1,760
512 KB	2,800	4,000	1,680.	3,200
1 MB	4,550	6,500	2,730	5,200
2 MB	7,770	11,100	4,662	8,880
		Discount :	-40%	-20%

• How can I obtain the service?

-Obtain landline agreement from PTC .
- Fill out required application form .
- Apply to corporate department.
- Sign service agreement.

• What other requirements ?

You have to get a dead line from the PTC.

• What are the terms and conditions of payment?

Customer should pay every three months in advance for the service.

• How can I subscribe to the service?

To subscribe to the service you have to do the following:
- Apply to corporate department.
- Sign the service agreement.

• Is IPLC data or voice solution?

It is both data and voice solution.

• What speeds do you provide?

We provide speeds from 128kbps to 2MB.

• Do you have a backup for the service?

In case the service went down, Teleyemen provides a temporary solution to the customer until the service is back to normal.

• What is the tariff of the service?

Tariff is for half circuit (up link) only. Customer has to liaise with the far end destination’s service provider to complete the circuit. If the customer required a full circuit solution, Customer should contact TeleYemen corporate to obtain required quotation which will depend on the required destination address and the far end service provider’s tariff.
Business customers: (Companies who use IPLC for their own business)

Speed	Monthly fee in U.S.D		MOTIT Freq. Utilization & License Fee / year (U.S.D)*
	Middle East	Rest of World
64 kbps	2,903	4,547	975
128 kbps	4,715	7,097	1600
256 kbps	6,333	10,917	2850
512 kbps	9,743	16,205	5350
1 MB	15,559	22,707	10350
2 MB	21,092	33,096	20,350

Telecoms Providers: (Companies who use IPLC to re-sell International telecommuniction services)

Speed	Monthly fee in U.S.D		MOTIT Freq. Utilization & License Fee / year (U.S.D)*
	Middle East	Rest of World
64 kbps	6,000	9,000	975
128 kbps	9,500	14,000	1600
256 kbps	14,500	26,000	2850
512 kbps	20,500	33,000	5350
1 MB	32,500	43,500	10350
2 MB	43,000	59,500	20,350

 

 

• 5% of above prices are applicable as government service tax.
• MOTIT Freq. Utilization & License fees are applicable only out side Sana'a
• Middle East: Algeria, Bahrain, Comoros, Djibouti, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Morocco, Mauritian, KSA, Oman, Somalia, Sudan, Syria, Tunisia, Qatar, U.A.E, and Yemen.

Additional local IPLC line charges
Local Dead Line	Cost
Setup fee	100 $	To be added to the IPLC tariff
Monthly fee	16 $	To be added to the IPLC tariff

 

Special discount for additional IPLC requests
For additional IPLC	Additional discount		Commitment for all IPLC
	Arab World	Rest of World
For 2nd IPLC	-10%	-5%	3 years
	-15%	-10%	5 years
For 3rd IPLC	-15%	-10%	3 years
	-20%	-15%	5 years

 

New Cable IPLC offer: Effective date May 1st 2008.
o Cheaper than satellite IPLC offer by about 30%
o Minimum commitment period is 1 year.
o Minimum speed is 256kbps.
o Offer subject to availability of cable termination at the destination end
o Offer speed subject to availability of step-down arrangements at destination end.
o Average outage restoration period required is 20 days. o Satellite IPLC discounts are not available with this offer
Circuitt	Destinationsns
Speed	ME	ROW
256 Kbps	$4,750	$8,188
512 Kbps	$6,820	$11,344
1 Mbpss	$10,891	$15,895
2 Mbps (E1))	$14,764	$23,167

 

• What should I do to get the service?

You have to get a dead line from the PTC so that TeleYemen can install the service.

• What does TeleYemen provide for customers whose location in remote areas where there is no telecommunication infrastructure?

TeleYemen provides a range of Satellite communications: Inmarsat Services(BT , M4, MiniM), BGAN or VSat.

• How can I subscribe to the BGAN service?

- Fill an application form
- Sign the service agreement.

• What are the requirements for the service?

For first time customer, deposit or a letter of guarantees is required, as the case may be.

• what is BGAN tariff?

Traffic Type	U.S.$/minute or MB		MoTIT - license fee in U.S.D / year
BGAN-Fix (voice call)	1.14
BGAN-Mobile (voice call)	1.35
BGAN-BGAN (voice call)	0.87
SMS (160 characters)	0.57
Background IP (Per MB)	8.33
ISDN or FAX	6.38
32kbps Streaming (per minute)	3.75
64kbps Streaming (per minute)	6.83
128kbps Streaming (per minute)	11.70		625$/64KbpsPlus 350$/terminal
256kbps Streaming (per minute)	20.03
BGAN Terminals Rental & Maintenance
Terminal Type	Guaranteed Maximum Speed	U.S.$/Month	MoTIT - license fee in U.S.D / year
Nera World Pro up 384kbps	64kbps	350	975
Thrane Explorer 500 up to 466kbps	128kbps	425	1,600
Hughes 920 up to 492kbps	256kbps	500	2,850

 

All terminal types might not be available at the same time.

Note:

Terminal activation, setup and provider monthly fee charges are included in our monthly rental & maintenance fees.

Above tariff subject to government service sales tax at 10%

BGAN – to Other Satellite services rates: Service TY Rate $/Minute Inmarsat A v/f/d 7.65 Inmarsat B v/f/d 3.765 Inmarsat M v/f/d 3.21 Inmarsat Mini-M v/f/d / GAN/Fleet/Swift Voice 2.775 Inmarsat GAN/Fleet/Swift HSD/ Aero Voice 5.43 Iridium Voice 4.425 Global star Voice 6.315 Thuraya Voice 4.425Bottom of Form

• How to make sure that ADSL is available in my area? 

You can call or visit the nearest TeleYemen office , then just give the salesman your local tel fixed number and he will immediately will confirm the availability for you

• What is the maximum speed of ADSL?

The maximum speed is 1GB.

• Do TeleYemen Sell ADSL Modems?

Yes, we have several types of Modems with competitive prices .

• Can TY send an Engineer to install my Modem and make configuration for my PC?

This service is available for Major Customers only, but our Salesmen can recommend some agencies or engineers from outside TY that can do this service for you at your own cost..

• If my line was disconnected, what shall I do?

You can call TY Salesmen, to check if you have outstanding balance or if you reach maximum download size, if so you have to renew your account.

• Can I change my ADSL plan to higher speed?

Yes, but it is recommended to do it at the beginning of the month

• I forgot my password, who should I contact?

You can contact TY Salesman to change your password, but you need to confirm first that you are the owner of the line by sending your ID by fax.

• What is the maximum speed I can get with Ynet Dialup?

The maximum speed is 54kb/s.

• What is the reasons behind low speed of Dialup or frequent line disconnection?

There are many Reasons
1. The telephone cable wiring, if the tel line is very long and go around the whole house then the quality of the line will be very bad, you need to make the line go direct from street to your PC or Laptop.
2. MODEM, if you have bad quality (cheap) modem, then don't expect high speed
3. PC or Lap top, if it is old or slow, then the speed will be the same as well.

• Do TeleYemen sell Dialup Modems?

No, but we can recommend the best type of Dialup Modems.

• What is the meaning of POP mail?

The POP mail is an e-mail from which you can send and receive e-mails using e-mail programs such as Outlook express and MS Outlook – not like free e-mails on the web.

• Is it possible to send big  size e-mails or emails attachments?

Yes, you send up to 10MB attachment in one e-mail – but make sure first that the speed is good .

• I forgot my password, who should I contact?

Check that all cables are plugged in correctly, e.g. modem, etc.
• If you have an external modem, switch it off and turn it on again.
• Before starting any of the Internet applications (Internet Explorer, Fire fox  etc.) make sure that you are connected to Y.net.
• Search  for any error messages/questions in HELP. Most applications have on-line help. Try finding the answer in the manual.
• Last but not least, make sure that your Internet bill is paid! When you call the 153 for assistance, there are a few common questions that the Help Desk personnel will ask you. It is important to have the following information ready:
• Your email address and Internet Account No. or Service No. you can get them from your Order form or Y.net bills.
• What kind of computer do you have?
• The Operating System you are using (For example, Vista, XP, Win NT, or Macintosh)
• It is ESSENTIAL that you are at the computer when you call. Many times there are things that the customer service staff can talk you through to resolve the problem or to get a better idea of what the problem is.
• The error message , its important to Write down the  exact error message to be able to diagnose your problem.
• If the Customer service personnel are unable to answer your question or solve your problem over the telephone, we will suggest you bring your PC to TeleYemen office.